SHIPPING & RETURNS

Shipping Policy

All orders are made to order and will take up to 2 weeks to make and dispatch. If the item is needed for a specific date, please get in touch and we can see what we can do for you. 

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If we are experiencing a high volume of orders, orders may take longer but we will contact you via email if this is case. 

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Shipping Rates & Delivery Estimates

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Shipping charges for your order will be calculated and displayed at checkout. For larger orders, we recommend the courier option.

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Customs, duty, and taxes apply for international orders and are the responsibility of the customer. We are not responsible for any items lost via post and can unfortunately not be replaced/refunded. 

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Return & Exchange Policy

Returns and exchanges are accepted if the item arrives faulty, doesn't fit quite right, or you've simply changed your mind. Just get in touch by emailing info@osakanajewellery.com within 14 days of delivery and I'll be sure to sort something out for you. Due to health/hygiene reasons, earrings cannot be returned or exchanged unless they have a fault.

Personalised or bespoke items can unfortunately not be returned or exchanged unless faulty.

The buyer is responsible for return postage costs (unless faulty) and are non-refundable. All returns must be returned unworn, in its original condition.